How to Submit a Support Request
To submit a support request, visit our Customer Portal and click "File a Support Ticket". Fill in the subject and description of your issue. Our team will respond based on the priority of your request. Alternatively, you can email support@mediagarcia.com and a ticket will be created automatically. For urgent (P1) issues, please mark your ticket priority as Urgent to trigger our escalation process.
To submit a support request:
1. Visit our Customer Portal and sign in (or create an account)
2. Click "File a Support Ticket"
3. Enter a clear subject and full description of your issue
4. Set the priority level (Urgent, High, Medium, or Low)
5. Submit — you will receive a confirmation email
You can also email support@mediagarcia.com to open a ticket automatically.
For P1/Urgent issues, setting Priority to Urgent triggers immediate escalation to our on-call team.